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I am not receiving emails from the platform

Last updated on June 11, 2026

If you are not receiving emails (such as verification, password reset, or notifications), try the following: (1) Check your spam or junk folder. (2) Add our email address to your contacts or whitelist. (3) Make sure your email address is correctly spelled in your account settings. (4) If you use a corporate email, check with your IT department as the emails may be blocked by a firewall. (5) Try using a different email provider (Gmail, Outlook, etc.). If none of these work, contact support.

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